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knightblokz
bytes
Joined: 25 Nov 2007
Posts: 365
Location: the rugged mountain of rizal
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same experience sir daem0n, nagcomplain na ako sa main office rizal, talk with certain LxxxxE account manager ata, still no action. i also tried contacting that promoter here Pxxx-xm wala ring action. kahit un ntc e-mail ko din di din action. kaya ata malakas loob ng digitel kasi kampihan/hatian sa kita...tayo kawawa.
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MySig:: pay a broadband with the speed of a dial-up... brought to you by DECEITel
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harmless
bits
Joined: 01 Jun 2007
Posts: 109
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ng reklamo ko tungkol sa downtime sa CSR
utusan ba naman ako na sa local branch ako mg reklamo
ahehehe how pathetic
tinanong ko kung sakali ayaw ko na sa service nila
anong steps dapat gawin
punta ulit ako sa local branch nila
magkano babayaran ko i asked the CSR
punta kyo sa local branch office
so useless ang hotline ng digitel
hindi nila alam ang isasagot sa customer
sinabihan ko pa nga na pareho tyong consumer kahit andyan ka so dapat alam mo karapatan nating consumers
tumaas pa boses nya ang i could feel him muting me ksi nawawala na un sounds sa background when we were talking
how pathetic how this big companies could just push us just because they can...
wala kasi tyong power as consumers
tyo ang bumabayad at namimili dapat tyo ang masusunod
kung wala tyo wala silang product na pwede ibenta sa atin
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knightblokz
bytes
Joined: 25 Nov 2007
Posts: 365
Location: the rugged mountain of rizal
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bro rizal area ka ba? don't mind. nagpunta na ako...
naka-bakasyon na area manager.
how about tech dept? lan-tech... walang alam... mas qualified pa mga forum masters natin dito. 
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MySig:: pay a broadband with the speed of a dial-up... brought to you by DECEITel
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harmless
bits
Joined: 01 Jun 2007
Posts: 109
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pangasinan po ako bossing
well the area manager here is ok very friendly
pero wala pa din sya magawa sa mga reklamo ko
mga tech... hmmm
d nila alam i access un modem ko
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stanelope
terabytes
Joined: 06 Jul 2007
Posts: 4235
Location: Squater City
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wapak... wawa naman sila. kulang sa training. pag access ng modem di nila alam ano yun salpak once running wa pake na sa susunod na mangyayari.
wala din silang record kung ano status ng bill mo? wawa naman talaga.
organize masyado ung service nila....
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knightblokz
bytes
Joined: 25 Nov 2007
Posts: 365
Location: the rugged mountain of rizal
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bossing ganun na nga siguro yun, basta me matawag lang tech kahit di qualified...
palagay ko kaya di nila ma-resolve dsl problem namin kasi wala sila makontrata para mag-operate ng data center nila. 
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MySig:: pay a broadband with the speed of a dial-up... brought to you by DECEITel
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PHAT
bits
Joined: 25 Jan 2008
Posts: 10
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mga pafs, sensya na at very limited lang talaga ang pwede gawin ng mga csr ng digitel. for every complain, nag lo-log sila ng ticket then naka forward na un sa technician sa area. post ur data number or reference number na lang and i'll check sa records.. i'll see what i can do. salamat
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knightblokz
bytes
Joined: 25 Nov 2007
Posts: 365
Location: the rugged mountain of rizal
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wala naman problem sa csr, log and forward lang naman talaga job nila, ang tech department... walang action... or wala pang nakukuhang contractor...to do the tech job...
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MySig:: pay a broadband with the speed of a dial-up... brought to you by DECEITel
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philyoh_akoh
gigabytes
Joined: 25 Jan 2008
Posts: 1578
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@ phat bakit po madami sa csr ng digitel d alam technicalities ng dsl, d ba dapat i review nila lahat yun? how come na marami issues d nila alam?
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MySig:: the only thing i know is i know nothing
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