GLOBE @ HOME Intermittent Connection (CRC Error?)

Discussion in 'Globe DSL' started by Paolo Esguerra, Jan 10, 2019.





  1. Hi!
    Bago lang po ako dito sa forums and sana matulungan nyo ako. I had a Globe LTE modem plan before i switched to a GLOBE DSL plan, and to think na DSL to, wala na ako problema, pero I was wrong.

    Scenario:
    Nung, nag upgrade ako to DSL on Dec 24 2018, na-activate yung acct on Dec 27 2018, so gumana naman yung internet connection and it was running fine. Pero after a few hours on the DSL/ connection, yung laptop ko at yung mobile devices namin nagda-drop out of connection bigla.

    Take note combination narin yung modem na may ports and WIFI, so stand alone nalang yun at wala nang separate WIFI modem.

    So i called Globe siguro more than 20times na to try to resolve the situation and i tried to troubleshoot on my own. I tried to reset the ipconfig, do network diag, even reformat ng laptop ko. Pero nothing happened. So i tried to go to my cousin's house na same lang din ang connection namin 5mbps DSL, at wala ako nagiging problema.

    Now. pumunta na yung globe technician, pinalitan lang yung splitter sa phone at sa modem. pero after a few hours ganun pa din. sabi nya dapat yung CRC is both 0(zero). Intermittent parin yung connection ko.

    Please help naman kasi kelangan ko lang to sa work at home job ko.

    Eto yung nakalagay sa ADMIN site

    Downstream Upstream
    SNR Margin: 38.3 32.4db
    Line Attenuation : 9.9 7.9db
    Data Rate: 6141 1019kbps
    Attainable Rate: 26020 1896kbps
    Output Power: 0.0 9.2dbm
    CRC: 0 31
     
  2. qkwyx

    qkwyx Member




    sana fiber na lang pinalit mo... nangyari din yan sa akin noon within a week 2 times pinalitan yung sa splitter, 1 time pinalitan yung parang connector lang parang metal tip at hindi ko alam bakit nagkasira sira yun. after that wala na. just remember after you call sa customer service more than 24hour wala pa na repair ang internet mo pwede ka humingi ng refund pero after you call sa customer service eh naayos within 24hours eh walang refund.
     
                                 

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