FULL TIME JOB: Technical Education Specialist

Discussion in 'LOOKING FOR' started by xxii, Aug 10, 2012.

  1. Position Summary

    The Technical Education Expert assists in coordinating the development of technical online exam material. This role is responsible for ensuring that the exams are produced in a timely manner, address the requirements, and meet our quality criteria.

    Duties and Responsibilities
    Liaise with the Product Manager to prioritise activities and set deadlines
    Communicate with remote staff on the requirements, criteria and timeframe for completion of exam material
    Assist in the development of quality control standards and mechanisms for submitted exams
    Carry out quality control procedures to ensure that exam material is delivered to a high standard
    Report and investigate shortcomings in exam quality
    Ensure quality and exam delivery deadlines are met
    Provides exceptional customer service at all times
    Uses professional language at all times
    Promotes the features and benefits of using Freelancer and Freemarket sites
    Achieves maximum customer satisfaction at all times whilst working within the company guidelines
    Handles and investigates customer complaints and recommends solutions. Follows through on mutually agreed remedy
    Effectively articulates complex information to a variety of technical and non-technical users
    Incorporates changes in work practices in response to changes requested by management
    Understands that Freelancer is a dynamic web service and is willing to embrace changes in the services we offer and promotes these positively to the marketplace
    Adheres to Freelancer policies and procedures
    Actively contributes to team meetings and training sessions
    Offers suggestions for improvement
    Passionate about making customers happy
    Performs other duties as required

    Excellent / proven technical knowledge in computers, specifically PC troubleshooting, knowledgeable in OS, Win95/98/2000/XP and Microsoft Office
    Strong English communication, technical, analytical and problem solving skills
    Excellent written and verbal communication skills in American English
    Great attention to detail
    Ability to work autonomously and unsupervised
    Ability to work to deadlines
    A minimum of two years experience in a similar role


    Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication) or equivalent.
    At least 3 year(s) of working experience in the related field is required for this position.
    Applicants must be willing to work in Makati City.
    Preferably 1-4 Yrs Experienced Employees specializing in Engineering - Others or equivalent.
    Full-Time positions available.

    Interested applicants, please attach your CV with picture as a PDF and send it to jade@freelancer.com

  2. This job post is still available :)

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